CRM is a journey

Microsoft Dynamics

Related Informations

It is 6-7 times more expensive to gain a new customer than retain an existing customer.
(Harvard Business Review)

Know me – Build relationships to the customer
Hear me - Retention – Keep the customer
Grow me - Strategic Customer Relationship Management

Source: PriceWaterhouseCcoopers, the CRM handbook

Successful CRM is about competing in the relationship dimension—not as an alternative to having a competitive product or reasonable price—but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won’t give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it’s a much stickier—sustainable—relationship over the long period.

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Microsoft Dynamics CRM is a fully integrated customer relationship management solution. Comprised of a robust suite of sales, marketing, and service capabilities. Find out more on: http://crm.dynamics.com/

GOWI MS CRM certified consultants provide the full set of consulting, customization and integration services for MS CRM platform. Contact us for further info.

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